There are some situations where you will be excluded from the disconnection process (for example NBNCo are unable to connect you), you should discuss this with your provider.
If you are running a business, you should read my blog post on preparing yourself for the copper switchoff
If you live in the fibre areas of Deloraine, George Town or St Helens – the copper based fixed telephone and internet is due to be switched off next Friday (May 23rd). If you want to avoid this disconnection it is important to contact a service provider (who need not be your current provider) and make sure you have an NBN order in place before next Friday.
If you have an order in place or the NBNCo is unable to accept an order to service your address (the technical term is service class 0), you will not be disconnected. It is also important that you inform your provider if you need your telephone line for any sort of emergency purposes – for example you have a medical alert device, you have a lift phone or you are elderly. NBNCo are particularly concerned that they don’t put people’s lives at risk in this process.
Phone lines and addresses: It is expected that in order to prepare the list of lines to disconnect, Telstra will essentially be comparing the list of addresses (from NBNCo) not to be disconnected. However we are expecting this to create issues when the address for a telephone line is wrong, as Telstra will not see the telephone line in its list of “not to be disconnected” addresses. We currently have a situation where a business in St Helens had moved just a block down the road, somehow their main number was still listed at their old address. After consultation with NBNCo, we believe the best way forward is to place an NBN order at their old address, which we will just cancel once we have fully migrated the client. If you want to check your addresses, feel free to give me a call.
Choosing a provider: If you have left this to the last minute then you probably won’t have had time a reasonable time to consider which provider to use, before putting in an NBN order. You have to consider things like contracts, prices and whether you trust them to migrate you without downtime. If you are in this position and you want more time to decide, my company, Launtel is offering a service to just get an NBN order into the system to stop anything being disconnected – if you then want to use a different provider you can simply place a new order with them.
Backup plans: Unfortunately despite all the above, we are concerned there may still be situations where you could be disconnected by mistake. NBNCo and Telstra have said they will have emergency plans to reconnect lines (within hours I have heard) should this occur. However since this is the first time anyone has been through this, we are not sure how this will pan out in practice. My strong recommendation is you consider how you will operate your business should you have no fixed telephone lines and internet – don’t forget about EFTPOS and your security alarm. Things to consider:
- Make sure your staff all have mobiles to make calls with.
- Get a mobile internet connection.
- Put a mobile number on your website.
- Get a mobile EFTPOS unit.
If you want help with this, feel free to give me a call at Launtel or on my mobile: 0418 217 582
We have just received word that the NBN Installs for three of our clients (Delquip, Mountain View Inn & ATX Sales) in Deloraine have been delayed in 3rd March – due to “remediation required”. This typically means that there is an issue with the Aurora Power Pole that is being used to deliver the NBN Fibre connection.
This is getting dangerously close to the time when we need to have completed transitioning clients across to the NBN – 3rd May (nothing can be changed in the last 20 days before switchoff on the 23rd May).
We need NBNCo to prioritise the towns (like Deloraine) that are facing the switchoff deadline and to prioritise businesses, since they take longer to migrate.
I have written the following email to the Federal Member Eric Hutchinson:-
We have just heard that NBNCo have delayed three NBN Business installs in Deloraine until 3rd March 2014 due to their connections requiring "remediation".
As you are probably aware the copper telephone is being disconnected in Deloraine on 23 May 2014 requiring all subscribers (including businesses) to transition across to the NBN by that time. In practice the actual deadline is the 3rd May, since nothing can be changed (like moving numbers) in the last 20 days (Telstra "Order Stability").
We are a small telecommunications company, based in Launceston, specialising in moving small businesses across to the NBN. Moving a business (with their EFTPOS, Fax, Alarms, phone systems etc) is a very complicated process - taking many months to achieve particularly when you include the required testing and troubleshooting to perform a smooth transition (without downtime).
I realise that there is nothing can be done about the deadline - I have already been in touch with Malcolm Turnbull's office about this. However there is something you can do about NBNCo, given that this a government enterprise.
My request is that you approach Malcolm Turnbull and ask him to direct NBNCo to:-
1) Prioritise the towns that are affected by the 23 May switchoff: namely Deloraine, St Helens and George Town (not in your electorate).
2) Prioritise businesses over residential since they will take
considerably longer to transition than residential (who often only need the internet, not phones etc)
3) Impress on Aurora that they need to get their act together if the fibre is delivered via a power pole to quickly fix any issues.
I am happy to discuss all this with you on the phone at any of the numbers below.
Launtel - We're at your call
Tel: 1800LAUNTEL (1800528683)
NBNCo have informed us that they have put two of our NBN installations in Deloraine on hold because “they don’t have enough staff in Tasmania”. These were installs due on the 2nd and 3rd January. We have no new installation dates for these clients.
We have several more installations due to occur next week (the week of 6th January), we have not heard about these, but we can expect these to be delayed as well.
This is of concern because we are still 5 months out from the switchoff deadline in Deloraine (23 May) and we expect the volume of new installs to increase as we approach this deadline.
My strong recommendation to clients is to at least order an NBN connection (without a contract) from any provider to get the NBN Box (NTD) installed.