There are some situations where you will be excluded from the disconnection process (for example NBNCo are unable to connect you), you should discuss this with your provider.
If you are running a business, you should read my blog post on preparing yourself for the copper switchoff
If you live in the fibre areas of Deloraine, George Town or St Helens – the copper based fixed telephone and internet is due to be switched off next Friday (May 23rd). If you want to avoid this disconnection it is important to contact a service provider (who need not be your current provider) and make sure you have an NBN order in place before next Friday.
If you have an order in place or the NBNCo is unable to accept an order to service your address (the technical term is service class 0), you will not be disconnected. It is also important that you inform your provider if you need your telephone line for any sort of emergency purposes – for example you have a medical alert device, you have a lift phone or you are elderly. NBNCo are particularly concerned that they don’t put people’s lives at risk in this process.
Phone lines and addresses: It is expected that in order to prepare the list of lines to disconnect, Telstra will essentially be comparing the list of addresses (from NBNCo) not to be disconnected. However we are expecting this to create issues when the address for a telephone line is wrong, as Telstra will not see the telephone line in its list of “not to be disconnected” addresses. We currently have a situation where a business in St Helens had moved just a block down the road, somehow their main number was still listed at their old address. After consultation with NBNCo, we believe the best way forward is to place an NBN order at their old address, which we will just cancel once we have fully migrated the client. If you want to check your addresses, feel free to give me a call.
Choosing a provider: If you have left this to the last minute then you probably won’t have had time a reasonable time to consider which provider to use, before putting in an NBN order. You have to consider things like contracts, prices and whether you trust them to migrate you without downtime. If you are in this position and you want more time to decide, my company, Launtel is offering a service to just get an NBN order into the system to stop anything being disconnected – if you then want to use a different provider you can simply place a new order with them.
Backup plans: Unfortunately despite all the above, we are concerned there may still be situations where you could be disconnected by mistake. NBNCo and Telstra have said they will have emergency plans to reconnect lines (within hours I have heard) should this occur. However since this is the first time anyone has been through this, we are not sure how this will pan out in practice. My strong recommendation is you consider how you will operate your business should you have no fixed telephone lines and internet – don’t forget about EFTPOS and your security alarm. Things to consider:
- Make sure your staff all have mobiles to make calls with.
- Get a mobile internet connection.
- Put a mobile number on your website.
- Get a mobile EFTPOS unit.
If you want help with this, feel free to give me a call at Launtel or on my mobile: 0418 217 582
We are holding our first NBN Survival Information Night in Launceston at the Best Western Plus, Earl Street, Launceston. While the disconnection date for the parts of Launceston that are affected is not until the end of the year. There are so many businesses that are affected we will have to get started early!
Following the success of our previous information night (the feedback was overwhelmingly positive) on the 15 January, Nick Crawford has asked us to run another one for those who were unable to make it. So…
We are holding an information night entitled: NBN Business Survival Guide at 6pm on 5 February at Tidal Water Resort. There are only 30 spots, which Nick reckons will be quickly filled.
Well it has been a few days since our booked out information night in St Helens last Wednesday, but this is the first time I have had a moment to sit down. What most people seemed to appreciate is the informality of the event. I have a presentation I give, but this is mostly just to trigger people to ask questions and ask they certainly did!
The feedback I got (via a survey) was extremely positive. I think one of the most telling answers was to the question “How likely are you to recommend the event to a friend?”, everybody answered either “Extremely Likely” or “Very Likely”.
I spend all of Thursday visiting businesses helping them to get a handle on what was required to transition them across.
Unfortunately due to how busy I have been since the St Helens night, I haven’t had the time to market the Deloraine night on the 22nd Jan, so we have had to postpone it for the moment. I will personally visit the few people who had already booked in.
I spent Friday down in St Helens promoting the information night I am holding in St Helens next Wednesday (15 Jan). During my walk around I was introduced to Mort Douglas who is the developer for the new Morty’s on the Bay complex. He related to me the story of the trouble that the businesses moving in are having getting the NBN switched on in the building.
Indeed I noted that the cafe on the ground floor didn’t have an EFTPOS machine due to the problem.
My understanding is that have NBNCo have failed to recognise this as the multi-tenant building that it is and work on a “whole-of-building” approach. Unfortunately because NBNCo are one step removed (they can’t deal directly with customers – they are wholesale only), this has led to them not always being across what is going on on the ground and more to the point what is required.
I have fired off an email to my account managers at NBNCo to see if we can’t get the right people to talk to each other. I will keep you posted of what is happening.
We have just received word that the NBN Installs for three of our clients (Delquip, Mountain View Inn & ATX Sales) in Deloraine have been delayed in 3rd March – due to “remediation required”. This typically means that there is an issue with the Aurora Power Pole that is being used to deliver the NBN Fibre connection.
This is getting dangerously close to the time when we need to have completed transitioning clients across to the NBN – 3rd May (nothing can be changed in the last 20 days before switchoff on the 23rd May).
We need NBNCo to prioritise the towns (like Deloraine) that are facing the switchoff deadline and to prioritise businesses, since they take longer to migrate.
I have written the following email to the Federal Member Eric Hutchinson:-
We have just heard that NBNCo have delayed three NBN Business installs in Deloraine until 3rd March 2014 due to their connections requiring "remediation".
As you are probably aware the copper telephone is being disconnected in Deloraine on 23 May 2014 requiring all subscribers (including businesses) to transition across to the NBN by that time. In practice the actual deadline is the 3rd May, since nothing can be changed (like moving numbers) in the last 20 days (Telstra "Order Stability").
We are a small telecommunications company, based in Launceston, specialising in moving small businesses across to the NBN. Moving a business (with their EFTPOS, Fax, Alarms, phone systems etc) is a very complicated process - taking many months to achieve particularly when you include the required testing and troubleshooting to perform a smooth transition (without downtime).
I realise that there is nothing can be done about the deadline - I have already been in touch with Malcolm Turnbull's office about this. However there is something you can do about NBNCo, given that this a government enterprise.
My request is that you approach Malcolm Turnbull and ask him to direct NBNCo to:-
1) Prioritise the towns that are affected by the 23 May switchoff: namely Deloraine, St Helens and George Town (not in your electorate).
2) Prioritise businesses over residential since they will take
considerably longer to transition than residential (who often only need the internet, not phones etc)
3) Impress on Aurora that they need to get their act together if the fibre is delivered via a power pole to quickly fix any issues.
I am happy to discuss all this with you on the phone at any of the numbers below.
Launtel - We're at your call
Tel: 1800LAUNTEL (1800528683)
ON Sunday, December 22, the NBN cable was off the hydro pole and on the top off a barbed wire fence in the blackberries on Tasman Highway 2 1/2 kilometres from St Helens towards Scottsdale.
I notified Aurora as I thought it might have been the three-phase power cable.
It was terrific in its response and actions but said it was the NBN cable and the NBN had been notified.
I spoke to a Visionstream person who also said that NBN had been notified on three occasions about this, but it took until 3.45pm on Friday, December 27, for the repair crew to come and lift the cable out of the blackberries and barbed wire fence.
The NBN cable is still only about four metres off the ground between the poles.
My concerns on so-called remote locations like St Helens with the NBN has now been confirmed with this fiasco – if live stock had been in the paddock, as we all know, they would have chewed it to pieces, and potentially put small businesses out of business.
When the copper is turned off nobody can trade without a live connection as we are all unfortunately committed to computers.
NBN obviously doesn’t give a high priority to repairs and maintenance so how can we operate with the cables strung between poles in a remote location and in a fire-prone area?
– Michael Tucker of St Helens Newsagency, Examiner 3rd Jan 2014
You can find the original opinion piece here
What Michael doesn’t say is that following the May 2014 permanent switch off of the copper network the telephones would also be inoperable should the fibre cable be cut. This is of great concern – particularly for businesses.
Given that the cut off date seems to completely immovable it is important that we:
- Keep lobbying the government and NBNCo to secure these cables – Michael Tucker noted in my meeting with him before Christmas that following the 1967 Bushfires it was mandated that telephone lines be carried underground due to their importance – the same should be true of the fibre.
- Businesses consider carefully the impact that loss of internet and phones would have on their business and consider putting in place some backup options (using the 3G mobile network).
After discussions with Kathie Davies (Vice President of the St Helens Chamber of Commerce), it is clear that there is a lot of confusion surrounding the NBN Transition particularly for small businesses. We have decided to hold an information night in St Helens. We will be advertising this on Star FM. If you run a small business you will get a lot out of the evening. This especially true if you have already decided which company you are going to transition with.
Update 13/01/14: Unfortunately our St Helens event is now full. If you would like to be notified of future events please sign up for our newsletter on the right. I am also available for one-on-one meetings where I can discuss your particular situation – call (0418217582) or email me
The following businesses are already scheduled to attend
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NBNCo have informed us that they have put two of our NBN installations in Deloraine on hold because “they don’t have enough staff in Tasmania”. These were installs due on the 2nd and 3rd January. We have no new installation dates for these clients.
We have several more installations due to occur next week (the week of 6th January), we have not heard about these, but we can expect these to be delayed as well.
This is of concern because we are still 5 months out from the switchoff deadline in Deloraine (23 May) and we expect the volume of new installs to increase as we approach this deadline.
My strong recommendation to clients is to at least order an NBN connection (without a contract) from any provider to get the NBN Box (NTD) installed.