There are some situations where you will be excluded from the disconnection process (for example NBNCo are unable to connect you), you should discuss this with your provider. If you are running a business, you should read my blog post on preparing yourself for the
If you live in the fibre areas of Deloraine, George Town or St Helens – the copper based fixed telephone and internet is due to be switched off next Friday (May 23rd). If you want to avoid this disconnection it is important to contact a
It appears that I originally called them back in November last year to discover what they are doing – at the time they were working on a 3G device. I called them again today to find out progress. It appears that they now do have
We are holding our first NBN Survival Information Night in Launceston at the Best Western Plus, Earl Street, Launceston. While the disconnection date for the parts of Launceston that are affected is not until the end of the year. There are so many businesses that
I have heard informally from two sources within Telstra that they are expecting to announce a replacement ISDN product within the next few months, along with an 18 month switchoff timeline for ISDN. So what does this mean? If you are considering changing over to
Survive the transition to the NBN
Unfortunately, as many small businesses have found to their cost, transitioning across to the NBN is not as straightforward a process as calling your preferred provider and asking them to move you across.
The fundamental problem appears to be that most people misunderstand what the NBN really is. The media and politicians have been talking about the NBN from it’s inception as a new faster and more reliable internet service. However this is not the complete story. The NBN is actually a complete replacement for the copper wires that deliver not only your internet, but also your phone service. It is the phone service that is proving to be troublesome, particularly for small businesses that use the phone service not only for voice calls, but also for fax, eftpos and alarms.
The transition process needs to be properly and carefully planned and will likely involve multiple suppliers (phone systems, IT, alarms, EFTPOS, fax). There are many opportunities for things to go wrong and you would be left without phone or internet or both – the dreaded downtime. Before you connect up – look at the list of questions you should ask yourself and your suppliers.
Then look at what we have found are the typical steps required to transition your business – warning it is a long list!
Unfortunately the big carriers are not taking this into account. The result is downtime – often for days and weeks.